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Presentations

Available presentations and papers from the Shared Service Connections Conference 2007 are listed below.

Wednesday 7 November—Day One

Dr Evert Lindquist/Liz Gilliland: Making and exploring the connections—A framework for comparing shared service initiatives (PDF 945 K) (pdf - 942KB)

Professor Victor Callan: Leading large scale organisational change (PDF 45 K) (pdf - 41KB)

Greg Barnier: Service delivery chains—establishing efficient processes for shared services (PDF 880 K) (pdf - 878KB)

Dr Michael Rosemann: Service delivery chains—establishing efficient processes for shared services (PDF 1,095 K) (pdf - 1.07MB)

Peter Rushbrook: Service delivery chains—establishing efficient processes for shared services (PDF 120 K) (pdf - 119KB)

Jim Varghese: Change leadership—perspectives from research and practitioners about leading shared service changes (PDF 345 K) (pdf - 343KB)

Barbara Perrott: Change leadership—perspectives from research and practitioners about leading shared service changes (PDF 750 K) (pdf - 745KB)

Paul Hauenschild: Change leadership—perspectives from research and practitioners about leading shared service changes (PDF 2,005 K) (pdf - 1.95MB)

Dr Barbara Penson: Perspectives on successful established shared services models (PDF 2,330 K) (pdf - 2.27MB)

Kris Isles: Perspectives on successful established shared services models (PDF 1,665 K) (pdf - 1.62MB)

David Bryan: Perspectives on successful established shared services models (PDF 65 K) (pdf - 62KB)

Thursday 8 November—Day Two

David Myers: Shared services in joined-up government—current UK directions (PDF 1,210 K) (pdf - 1.18MB)

Dr Patty Renfrow: Maintaining the right environment and culture for a successful shared services operation (PDF 120 K) (pdf - 119KB)

Paul Monaghan: Maintaining the right environment and culture for a successful shared services operation (PDF 1,745 K) (pdf - 1.7MB)

Mike Burnheim: Maintaining the right environment and culture for a successful shared services operation (PDF 615 K) (pdf - 612KB)

Stan Sielaff: The implementation challenges across the states—Qld case study (PDF 95 K) (pdf - 91KB)

Michael Lurie: The implementation challenges across the states—NSW case study (PDF 300 K) (pdf - 299KB)

Michael Vanderheide: The implementation challenges across the states—ACT case study (PDF 145 K) (pdf - 140KB)

Darrin Bond/Terry Burns: Realising the benefits—technology models for shared services (PDF 1,165 K) (pdf - 1.14MB)

James White: Realising the benefits—technology models for shared services (PDF 1,305 K) (pdf - 1.27MB)

Professor Ken Wiltshire: Learnings, reflections and the way forward (PDF 345 K) (pdf - 341KB)

Last reviewed 7 May 2008