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Foundation frameworks

The following series of frameworks have been developed to guide the implementation of the Shared Service Initiative.

Implementation framework (PDF 2,710 K) (pdf - 2.64MB)
- Implementation framework fact sheet (PDF 360 K) (pdf - 354kB)
Communication framework (PDF 525 K) (pdf - 520kB)
- Communication and change management frameworks fact sheet (PDF 220 K) (pdf - 214kB)
Change management framework (PDF 290 K) (pdf - 284kB)
- Communication and change management frameworks fact sheet (PDF 220 K) (pdf - 214kB)
Workforce management framework (PDF 205 K) (pdf - 198kB)
- Workforce management framework fact sheet (PDF 220 K) (pdf - 215kB)
Performance management framework (PDF 305 K) (pdf - 301kB)
Service management framework (PDF 260 K) (pdf - 256kB)
- The service management framework fact sheet (PDF 295 K) (pdf - 293kB)

Last reviewed 11 August 2008