Business plan

The business plan for the Shared Service Initiative was written in 2002, following the whole-of-Government review of corporate services undertaken that year. It is made up of the following three documents and an executive summary (PDF 430 K) (pdf - 426kB).

Overview of the Queensland Government's Shared Service Initiative (PDF 1,240 K) (pdf - 1.2MB) describes the Queensland Governments vision and model for shared services. It provides an overview of:

the vision and benefits of shared services
transitioning people to shared services
the approach required to build shared services
risk management for the shared service implementation
the critical success factors for the Shared Service Initiative.

Transitioning People to the Queensland Government's Shared Service Initiative (PDF 800 K) (pdf - 798kB) describes how people working in corporate services transition to shared services. It provides details on workforce and communications strategies, including:

people and shared services
leadership during the transition
how people will be involved in the transition
opportunities for support and development
provision of accurate and timely information
the transition process
the organisation model for shared services.

Building the Queensland Government's Shared Service Initiative (PDF 920 K) (pdf - 916kB) provides a detailed description of the whole-of-government implementation approach to the delivery of shared services. It provides details on:

implementation drivers
the initial scope of services
workstream 1: performance and service management
workstream 2: business process
workstream 3: information and communication technology (with the fourth workstream on workforce and communications covered in Transitioning People to the Queensland Government's Shared Service Initiative)
further planning required for the implementation.

Last reviewed 23 May 2008

Publications

Business plan